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Senior Account Manager

Please review the job description in addition to the application form in detail.

Job Description:

BuildByBits’ mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re seeking an experienced team member to join our team. The ideal candidate will have a strong technical foundation in digital marketing as a whole and a passion for driving planning, prioritization and program execution.

We are looking for candidates who share our passion for tackling complexity head-on, in addition to helping the team deliver predictable, consistent program execution. This leader should have a strong sense of ownership and ability to think and work strategically with product and engineering stakeholders.

Responsibilities

As a Senior Account Manager, you will be instrumental in driving client success and supporting our growth strategy. Your primary responsibilities include:

Client Relationship Management: Serve as the primary point of contact for key accounts, fostering long-term, trust-based partnerships.
Account Growth: Identify opportunities to upsell or cross-sell products and services, meeting or exceeding revenue targets.
Strategic Planning: Develop and execute account strategies to align client goals with our company’s offerings.
Problem-Solving: Proactively address client challenges, ensuring a seamless experience and consistent satisfaction.
Collaboration: Partner with internal teams (sales, marketing, product, and support) to deliver tailored solutions that meet client needs.
Performance Monitoring: Track and report on account metrics, presenting insights and recommendations to both clients and internal stakeholders.
Training and Development: Mentor junior account managers, sharing best practices and providing guidance to enhance team performance.
Contract Management: Oversee renewals, negotiations, and agreements, ensuring compliance with company policies.

Preferred Qualifications

Bachelor’s degree in Business, Marketing, or a related field (MBA is a plus).
5+ years of account management experience, preferably in [industry/sector].
Proven track record of meeting or exceeding revenue goals and KPIs.
Exceptional interpersonal and communication skills, both written and verbal.
Strong analytical and problem-solving abilities with attention to detail.
Proficiency in CRM tools (e.g., BuildByBits Suite, Salesforce, etc.) and Microsoft Office Suite.
Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
Leadership experience or a demonstrated ability to coach and mentor team members.

Our Commitment to You

We are proud to be an equal opportunity employer and are committed to creating a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Statement: If you require accommodations during the application or interview process, please contact hr@buildbybits.com.

By joining our team, you’ll contribute to a supportive and innovative environment where your professional growth is a priority. We encourage continuous learning, value fresh perspectives, and celebrate success together.

Disclaimer: The above statements are intended to describe the general nature and level of work expected for this role. They are not an exhaustive list of all responsibilities, duties, and qualifications.

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